Privacy Policy
Effective Date: January 2025
Your trust matters. This policy explains how we collect, use, and safeguard your information.
Who We Are
Arkante LLC is a Delaware-registered company dedicated to providing trading education, portfolio analytics, and investment services.
Registered Address
Delaware, United States
Privacy Inquiries
[email protected]Information We Collect
We collect information to provide and improve our services. The categories below detail what we gather and why.
Account Information
Name, email address, password (hashed), and country of residence when you create an account.
Payment Data
Billing information processed securely through Stripe. We never store complete card numbers.
Usage Data
Pages visited, features used, session duration, and interaction patterns to improve our platform.
Trading Data
Trades logged in our journal, portfolio holdings, and connected brokerage account data you choose to share.
Communications
Support tickets, emails, and any messages exchanged with our team.
Technical Data
IP address, browser type, device information, and operating system for security and optimization.
How We Use Your Data
Your information enables us to deliver a personalized, secure experience. Here is how we put it to work.
- 1 Providing and maintaining our services
- 2 Processing transactions and sending related information
- 3 Sending service updates and administrative messages
- 4 Marketing communications (with your explicit consent)
- 5 Analytics to improve platform performance
- 6 Fraud prevention and security monitoring
- 7 Compliance with legal obligations
Legal Basis for Processing
Under GDPR and applicable privacy laws, we process your data based on the following grounds:
Contract Performance
Processing necessary to deliver the services you requested.
Legitimate Interest
Analytics, security measures, and platform improvements that benefit all users.
Consent
Marketing communications and optional data sharing, which you can withdraw at any time.
Legal Obligation
Tax reporting, regulatory compliance, and law enforcement requests.
International Data Transfers
As a Delaware LLC, your data may be transferred to and processed in the United States. For EU residents, we implement Standard Contractual Clauses and other appropriate safeguards to ensure your data remains protected according to GDPR standards.
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy.
Active accounts: Data retained while your account remains active
Deleted accounts: Personal data removed within 30 days, except where retention is required by law
Legal requirements: Some data retained up to 7 years for tax and regulatory compliance
Your Rights
You have control over your personal information. Exercise these rights by contacting us at [email protected].
Access
Request a copy of the personal data we hold about you.
Rectification
Correct inaccurate or incomplete information.
Erasure
Request deletion of your personal data.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Revoke consent for marketing communications at any time.
Security Measures
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, strict access controls, and regular security audits. While no system is completely impenetrable, we continuously work to protect your information.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.
Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or through a prominent notice on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us
Questions about this privacy policy? We are here to help.
Last updated: January 2025